Question Shipping
AnswerShipping through FedEx to 100 countries. Shipping is complimentary on orders above USD 1000. All shipments from Florian Helier are insured.
Question Return policy
AnswerArticles are accepted for refund or exchange if returned in saleable condition within 30 days, accompanied by your returns slip.

Personalized items (e.g. engraved items) are not eligible for return.

Please follow the instructions included with your package and for your reassurance, insure the goods adequately during transit. Florian Helier will not be liable for returns that fail to arrive.

Question Order tracking
AnswerTo check on the status of an order or verify shipment, please login to your account or contact Florian Helier through the contact form.
Question Repairs
AnswerFlorian Helier offers a repair service for Florian Helier products purchased from, any Florian Helier boutique or any other Florian Helier-authorized retailer. Please forward your item with a detailed letter explaining your request along with your name, address, phone number and e-mail address.
Question Privacy policy
AnswerYou can find our privacy policy here.
Question Contact
AnswerYou can contact us here.
Question Payment methods
AnswerFlorian Helier accepts the following forms of payment for online purchases:

(1) visa
(2) mastercard
(3) american express
(4) jcb
(5) discover
(6) paypal
(7) bitcoins (!)

Please note that your billing address must match the address on your credit card statement.

If payment is not accepted online, please contact your bank for approval of your transaction or select an alternate form of payment. Please note that your billing address, phone number, and email must match the information on your credit card statement.