AnswerShipping through FedEx to 100 countries. Shipping is complimentary on orders above USD 1000. All shipments from Florian Helier are insured.

AnswerArticles are accepted for refund or exchange if returned in saleable condition within 30 days, accompanied by your returns slip.

Personalized items (e.g. engraved items) are not eligible for return.

Please follow the instructions included with your package and for your reassurance, insure the goods adequately during transit. Florian Helier will not be liable for returns that fail to arrive.

AnswerTo check on the status of an order or verify shipment, please login to your account or contact Florian Helier through the contact form.

AnswerFlorian Helier offers a repair service for Florian Helier products purchased from FlorianHelier.com, any Florian Helier boutique or any other Florian Helier-authorized retailer. Please forward your item with a detailed letter explaining your request along with your name, address, phone number and e-mail address.

AnswerYou can find our privacy policy here.

AnswerYou can contact us here.

AnswerFlorian Helier accepts the following forms of payment for online purchases:

(1) visa
(2) mastercard
(3) american express
(4) jcb
(5) discover
(6) paypal
(7) bitcoins (!)

Please note that your billing address must match the address on your credit card statement.

If payment is not accepted online, please contact your bank for approval of your transaction or select an alternate form of payment. Please note that your billing address, phone number, and email must match the information on your credit card statement.